oneGov Privacy Policy

Introduction and Purpose

This Privacy Policy serves as an agreement between the users of oneGov and oneGov. It outlines how we collect, use, store, secure, and disclose your personal data when you use our services. This policy may be updated periodically, and we encourage you to review it regularly for changes.

Information We Collect

oneGov collects your personal information when you use our services. "Personal information" is any information that can directly or indirectly identify you.

How we collect your information 

We collect your information:

How we use cookies

oneGov uses "cookies" and other similar technologies. These are small data files placed on your device when you visit our website, serving to enhance your user experience and help us understand how our services are being used.

We use different types of cookies for various purposes:

You can manage your cookie preferences through your browser settings. However, blocking or deleting cookies may affect the user experience.

How your information is used

We collect your personal data for the following purposes:

Who do we share your information with

We share your information with:

How long is your data retained

We retain your information for the duration necessary to serve the purposes for which it was gathered. This period of time also accounts for any legal, audit, or regulatory needs that may require oneGov to retain your data beyond the fulfilment of the purpose. The specific duration varies depending on the data and the services provided. 

We perform regular reviews of our data schedules ensuring that we don't keep your personal data longer than necessary. As soon as your data no longer serves its original purpose, and the grace period to accommodate any additional requirements has passed, we dispose of it securely. 

Where is your information stored

Your personal data is securely stored in remote data centres owned and managed by OneGov. In order to ensure the safety and confidentiality of your information, we implement a variety of stringent security measures that are regularly reviewed and updated as necessary. 

How do we secure your information

In order to ensure the safety and confidentiality of your information, we implement a variety of stringent security measures that are regularly reviewed and updated as necessary. These measures include: 

What are Your Rights

OneGov recognizes and respects your rights in relation to your personal data. As a user of oneGov services, you hold specifics that provide you with greater control over your information and how it’s handled. These include

These rights are not absolute and are subject to certain limitations as stipulated by relevant governing policies.  If you wish to exercise any of these rights kindly reach out to us using the contact details provided in this policy. 

Changes to the Policy 

We may periodically update this policy to reflect changes in technology, legislation, our operations, or other reasons as deem necessary. Any changes will be posted here, so we encourage you to stay informed by regularly reviewing our Privacy and Cookie Policy. Your continued use of OneGov services signifies your acceptance of these changes. If you do not agree with the changes, you should cease using our services.

We may update our Privacy Policy periodically to reflect changes in our services, laws, regulations, or industry standards. Upon making any updates, we will promptly share the revised policy across all OneGov platforms. We encourage you to review this Privacy Policy at regular intervals to stay updated on our practices concerning your information. You can always find the most recent version of our Privacy Policy. 

By continuing to access or use the OneGov services after we post any changes, you indicate your agreement to those changes. 

Contact Information

We are committed to maintaining open channels of communication with our users. If you have questions, require more information about our Privacy Policy, or wish to make a complaint, please feel free to contact us through the following means:

Website Support: You can find resources and support options on our official website:

Helpline: Reach out to our dedicated customer support team at 1500, where our trained representatives will be ready to assist you with your concerns and inquiries.

Social Media: We maintain an active presence on multiple social media platforms where we disseminate important updates and engage with our user community. You can connect with us on:

Instagram: oneGovmv

Facebook: oneGovmv

Twitter: oneGovmv

TikTok: oneGovmv

Your queries are important to us, and we strive to respond promptly and professionally to all communications. Our goal is to ensure that your interactions with OneGov are characterized by transparency, respect, and an unwavering commitment to safeguarding your personal information.