Introduction and Purpose
Information We Collect
oneGov collects your personal information when you use our services. "Personal information" is any information that can directly or indirectly identify you.
Personal Information: Such as your name, date of birth, address, and National Identification Card number.
Contact Information: Such as your phone number and email address.
How we collect your information
We collect your information:
Through online forms (e.g., registration forms, service application forms, contact forms)
Via browser cookies
Through third-party services
oneGov uses "cookies" and other similar technologies. These are small data files placed on your device when you visit our website, serving to enhance your user experience and help us understand how our services are being used.
We use different types of cookies for various purposes:
Strictly Necessary Cookies: Essential for the proper functioning of our website
Performance Cookies: Collect anonymous, aggregated information about how our website is used
Functionality Cookies: Remember your preferences to provide a personalized experience
You can manage your cookie preferences through your browser settings. However, blocking or deleting cookies may affect the user experience.
How your information is used
We collect your personal data for the following purposes:
To provide and enhance public services
To respond to inquiries and information requests
To allow you to access oneGov services and carry out transactions (if required by the service)
To communicate updates, news, and other pertinent information
To conduct research and analysis for improving website functionality and user experience
Who do we share your information with
We share your information with:
Service providers or government agencies, if and when required for a service application
Third parties with whom we collaborate or partner
How long is your data retained
We retain your information for the duration necessary to serve the purposes for which it was gathered. This period of time also accounts for any legal, audit, or regulatory needs that may require oneGov to retain your data beyond the fulfilment of the purpose. The specific duration varies depending on the data and the services provided.
We perform regular reviews of our data schedules ensuring that we don't keep your personal data longer than necessary. As soon as your data no longer serves its original purpose, and the grace period to accommodate any additional requirements has passed, we dispose of it securely.
Where is your information stored
Your personal data is securely stored in remote data centres owned and managed by OneGov. In order to ensure the safety and confidentiality of your information, we implement a variety of stringent security measures that are regularly reviewed and updated as necessary.
How do we secure your information
In order to ensure the safety and confidentiality of your information, we implement a variety of stringent security measures that are regularly reviewed and updated as necessary. These measures include:
Data Storage and Transmission: We use advanced encryption methods both when your data is at rest (stored) and in transit. This transforms your data into a secure code to ward off any unauthorized access. Our encryption aligns with, or surpasses, current industry standards.
Access Controls and Authentication: We employ strict controls over who can access your personal data, limiting it only to authorized personnel who need the information to deliver services to you.
Website Monitoring and Auditing: Regular monitoring and auditing of website activities enable us to spot and respond swiftly to any unusual or suspicious activity. In addition, we perform routine security audits to ensure adherence to our stringent security procedures.
Employee Training: All staff members involved in handling personal data undertake regular training. This helps them understand the importance of data privacy and the correct procedures for maintaining the secure handling of your information.
Incident Response Strategy: In the unlikely event of a security breach, we have a response strategy to rapidly identify, contain, and resolve the issue, mitigating any potential impact.
What are Your Rights
OneGov recognizes and respects your rights in relation to your personal data. As a user of oneGov services, you hold specifics that provide you with greater control over your information and how it’s handled. These include
Access and Update: You can request access to your personal information and seek to update, delete, or correct this information.
Opt-out: You can opt out of certain data collection practices.
These rights are not absolute and are subject to certain limitations as stipulated by relevant governing policies. If you wish to exercise any of these rights kindly reach out to us using the contact details provided in this policy.
Changes to the Policy
By continuing to access or use the OneGov services after we post any changes, you indicate your agreement to those changes.
Website Support: You can find resources and support options on our official website: one.gov.mv
Helpline: Reach out to our dedicated customer support team at 1500, where our trained representatives will be ready to assist you with your concerns and inquiries.
Social Media: We maintain an active presence on multiple social media platforms where we disseminate important updates and engage with our user community. You can connect with us on:
Your queries are important to us, and we strive to respond promptly and professionally to all communications. Our goal is to ensure that your interactions with OneGov are characterized by transparency, respect, and an unwavering commitment to safeguarding your personal information.