Terms and Conditions

This document outlines the terms and conditions governing your relationship with oneGov. It stipulates the terms by which you may access and use our website and related services.

Last updated on 10 July 2023

Acceptance Of Terms

By accessing and using oneGov's services, you acknowledge that you are bound by these terms and conditions. You agree to comply with these terms and acknowledge that your access to and use of oneGov's services are subject to our Privacy Policy, which is available on our website. 

Contact Information

If you have any questions or require further information, please reach out to us through the following channels:

Website Support: one.gov.mv/contact

Helpline: 1500

Instagram: oneGovSupport

Facebook: oneGovSupport

Twitter: oneGovSupport

TikTok: oneGovSupport

Account Creation and Management

To access our services, you must have an eFaas account as an authentication tool. 

Once signed in with eFaas for the first time, you agree to create a oneGov ID Account to use the services offered by oneGov.  This process of creating a oneGov ID will retrieve and utilise personally identifiable information from the Department of National Registration (DNR) to create your oneGov ID, which is unique to you. With a oneGov ID, you'll benefit from enhanced security, added convenience, and increased flexibility when applying for services through oneGov. oneGov will solely use your personal information to provide services and required support, with a strict focus on safeguarding your privacy. Within your oneGov ID account, you'll have the power to manage how oneGov services access and use your personal information. 

Users must be 18 years or older to use oneGov services. For those who are under 18 their parents or guardians must use oneGov on their behalf. 

Authorized Access and Application for Services

Only authorised persons are permitted to access, interact and apply for services on oneGov. An "authorised person" is defined as:

• An individual applying on their own behalf

• A legal representative of a business

• An authorised representative of an individual, company, or organisation with granted permission to access and apply for services on oneGov

• An individual who is 18 years or older. For those under the age of 18, their parents or guardians must act on their behalf, as mentioned in the "Usage of oneGov Services" section

• An individual who is not in violation of any of the usage restrictions outlined in the "Usage of oneGov Services" section, including but not limited to unauthorised purposes, disruption of services, impersonation, or any action that undermines the intended purpose of oneGov

Any interaction or application for services by an unauthorised person will be deemed invalid and may be subject to penalties or restrictions as determined by oneGov.

Usage of oneGov Services

Your access to and use of oneGov services are subject to these terms, all applicable laws, regulations, and policies. 

Specifically, you may not:

Access or use our services if you are not legally competent to agree to these terms;

Use our services for unauthorized purposes such as commercial advertisements, solicitation, or spamming;

Disrupt our website or connected networks, or interfere with the services;

Bypass any measures we use to restrict or prevent access to the services;

Collect information through automated scripts or otherwise interact with the services for unsanctioned purposes;

Impersonate an individual or entity, or falsely represent your affiliation with any individual or business;

Use our services in a way that undermines its intended purpose or creates a conflict of interest.

Intellectual Property

By using oneGov services, you acknowledge that all related content, including but not limited to graphics, editorial content, audio and video clips, user interface, and software scripts, may contain proprietary information owned by us, our licensors, and third parties providing such content. This information is protected by all relevant intellectual property laws, including but not limited to copyright law. Except for the purpose of utilising the services in accordance with this agreement, you agree not to use or attempt to use such proprietary materials or information in any way.

Making Payments

Some of our services may require you to make payments. Our payments are processed through Bandeyri Payment Gateway.  You agree to comply with the terms and conditions of the applicable payment provider. Please note that oneGov does not store your payment transaction information. All payment processing is handled by the relevant third-party payment processors.

Making a Complaint

If you have a complaint or concern about the services provided by oneGov, we encourage you to first contact our Customer Support team through the channels provided in the Contact Information section. We take all complaints seriously and will make every effort to resolve your issue(s) in a timely and satisfactory manner.

If our Customer Support team is unable to resolve your complaint, you may escalate it by following the complaint procedure outlined on our website.

Reporting security vulnerabilities: 

If you believe you have found a security vulnerability, please submit your report to us.

Your report should include details of:

• The website, domain, IP or page where the vulnerability can be observed.

• Steps to reproduce which should be a benign, non‐destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately.

If you have any concerns or queries with regard to reporting, please contact us for advice.

Changes to the Terms

oneGov reserves the right to update or change these Terms and Conditions at any time. We will provide reasonable notice of any significant changes, including through an update on our website or by sending you an email. Your continued use of our services after such updates constitute your acceptance of the new terms.

If you do not agree with any of these Terms and Conditions or any future changes, your sole recourse is to discontinue using our services.

Please note that these Terms and Conditions are subject to change(s) without prior notice, and we encourage you to review them regularly.

Governing Law

This agreement and any disputes or claims arising out of or in connection with its subject matter or formation are governed by and construed in accordance with the laws of the Republic of Maldives.