Reporting Complaints
This service can be used to report complaints related to food establishments.
Responsible Entity: Health Protection Agency
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How to apply
You can apply using an Efaas account.
Logging into your own account will direct you to the oneGov homepage.
Documents required
Supporting Evidence (optional)
After you apply
After successful submission, a notification will be sent to your email and phone.
You can check the status of the request from the “My Applications” tab.
If inspection is required depending on the complaint, the inspection will be commenced. Should the status of your application be changed to “Cancelled”, you will receive a notification via email and phone.
Once the application is processed, the status of the application will change to “Completed”.
Estimated time frame
All duly completed applications will be processed within 1-3 business days.
FAQs
What additional methods are there to file a complaint?
You can call the HPA phone number 301 4494 or the Ministry’s phone number 332 8887.
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Talk to an agent
If you have a problem and require assistance call 1500 right away, or schedule a call with a oneGov support agent.
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